Keep reception focused. Put cold recall calls on a managed track.

Westwood AI Dental Recall adds controlled calling to your current process, with approved behaviour and a clear handoff for each agreed time.

In-house versus managed

The better fit depends on the queue you want reception to own

In-house calling can suit a short, current list. A managed service fits when cold recall work needs a set process and steady follow-through.

Decision point In-house reception Managed Recall
Daily priority

Recall calls compete with patients at the desk and on current phone lines.

The cold list follows its own agreed campaign schedule.

Call control

Your team manages timing, wording, and follow-up alongside normal duties.

Call windows and behaviour are approved before launch.

Appointment outcome

Reception records each result inside its existing process.

Recall captures the agreed time and returns it through the configured handoff.

A bolt-on, not a replacement

Keep your current system and add a managed recall lane

Your practice keeps control of the patient list, available times, call behaviour, and cases that need personal attention.

Where the managed service helps

Use it for the recall work that needs a clear campaign rhythm around your current process.

  • Your team approves who may be contacted.
  • Calls follow controlled windows and agreed behaviour.
  • Agreed times return to the practice for the next step.

Keep reception focused while recall calls run within your approved windows. Agreed appointment times are captured and sent through your configured handoff, ready for your team's next step.