The short version: Recall runs an approved recall campaign and records agreed appointment times. The practice defines the handoff and keeps responsibility for its patient relationship.
1. Scope
These terms apply when you browse the Recall website, create or use a practice account, or use the managed service. “Recall”, “we”, and “us” refer to the Westwood AI Dental Recall service.
A proposal, order form, data-processing agreement, or other written service agreement may add practice-specific terms and will control if it conflicts with this page. That written agreement should identify the contracting party and commercial commitments for your practice.
2. What Recall does
Recall is a managed outbound recall-calling service for dental practices. A practice provides an agreed recall list and relevant appointment information. Westwood configures the assistant, approved conversation, call controls, and practice settings before calls begin.
The service can place calls, present agreed practice information, capture outcomes, and record agreed appointment times. During setup, the practice defines a webhook or email handoff. Standard direct writing to an external practice-management system is not included.
3. Your practice’s responsibilities
Your practice is responsible for:
- having authority and a lawful reason to provide the data and instruct the calls;
- keeping recall, appointment, patient, and practice information accurate and current;
- approving the conversation, pricing, availability, call windows, and other campaign settings;
- respecting opt-outs, exclusions, do-not-call instructions, and other patient preferences;
- reviewing outcomes and handling clinical, safeguarding, complaint, or urgent matters; and
- using the service lawfully and not attempting to disrupt, probe, misuse, or gain unauthorised access to it.
Recall is not an emergency or clinical advice service and must not be used as one.
4. Automated calls and AI limitations
Calls use automated voice and language systems. They may be recorded and transcribed so the service can produce outcomes, notes, and follow-up information. The practice should make sure the approved call flow gives patients any notice the practice requires.
Automated systems can misunderstand speech, make mistakes, or produce incomplete results. Review call outcomes before relying on them, especially where a patient needs personal, clinical, or urgent help.
5. Accounts and access
Practice accounts use Kinde for registration and sign-in. Keep account access secure, provide accurate registration information, and tell us promptly if you suspect unauthorised use.
Registration does not by itself activate calling. Westwood must provision the practice, its settings, and its assistant. We may restrict or suspend access where needed to protect the service, investigate misuse, or follow a written agreement.
6. Pricing, payment, and cancellation
The public pricing page describes the current standard plan and illustrative call costs. A practice’s proposal, order, invoice, or written agreement confirms the fees, payment terms, pilot scope, start date, cancellation terms, and any service commitments that apply to it.
Do not assume a cancellation right, refund, service level, or fixed call volume unless it is stated in that written agreement.
7. Service availability and changes
We work to keep Recall available and accurate, but do not promise that the website or service will always be uninterrupted or error-free. Calling also depends on third-party identity, cloud, database, telephony, voice, and AI services.
We may change the service to improve it, address safety or security issues, comply with requirements, or reflect provider changes. If a change materially affects an active practice, the applicable written agreement will guide how it is handled.
8. Data and ownership
Your practice keeps its rights in the data, documents, instructions, and brand material it supplies. You give Recall permission to use that material only as needed to configure, operate, support, and secure the service.
Recall’s software, site content, workflows, and service materials remain owned by their existing owners or licensors. You may use them only for your practice’s authorised use of the service. Our privacy notice explains the current data flows in more detail.
9. Liability and professional advice
Website material, example outcomes, and calculators are general information, not medical, legal, regulatory, or financial advice. Practices must make their own decisions and complete their own governance checks.
Nothing on this page excludes or limits liability that cannot lawfully be excluded or limited. Any additional warranties, exclusions, or liability arrangements must be set out in the written agreement for the practice.
10. Changes and contact
We may update these terms as the service changes. The date at the top shows the latest version. Changes apply from publication unless a written practice agreement says otherwise.
Questions about these terms can be sent to recall@mail.tin.computer.